Quality and Patient Safety

Develop your understanding of quality and patient safety through care quality and patient experience. The subject develops safety incidents and clinical governance, then examines improvement methods and measurement. Review a de-identified service-quality case using approved data.

Learning outcomes

• Explain care quality and patient experience using an appropriate example.
• Analyse a subject-related problem involving safety incidents and clinical governance.
• Present reasoned evidence addressing improvement methods and measurement.

Main topics

• Care quality
• Patient experience
• Safety incidents
• Clinical governance
• Improvement methods
• Measurement

Practical task

Review a de-identified service-quality case using approved data.

Assessment

Submit a measurable quality-improvement proposal.