Business Communication

Prepare purposeful communication for colleagues, customers and decision makers. You will organise evidence, adjust tone for different audiences and check whether a message leads to the intended action. Examples include multilingual workplaces, professional correspondence and short management reports.

Learning outcomes

• Write a concise business report
• Record decisions and assigned actions
• Present evidence for a defined audience

Main topics

• Audience and purpose
• Professional correspondence
• Report structure
• Meeting records
• Presentations
• Intercultural communication

Practical task

Produce a report, meeting record and five-minute briefing about a service problem.

Assessment

Assessment combines applied exercises, a documented case or practical portfolio and an individual written or oral explanation. Judgement considers technical accuracy, reasoning, evidence quality and the feasibility of recommendations.