Operations Management

Study how organisations transform resources into goods and services. You will analyse demand, capacity and workflow, then propose improvements using operational evidence. Examples from production and service settings help connect efficiency with quality, delivery reliability and safe working conditions.

Learning outcomes

• Map an operating process
• Calculate capacity requirements
• Recommend a measured process improvement

Main topics

• Process design
• Capacity
• Forecasting
• Scheduling
• Inventory
• Quality improvement

Practical task

Analyse a process bottleneck and prepare a practical improvement plan.

Assessment

Assessment combines applied exercises, a documented case or practical portfolio and an individual written or oral explanation. Judgement considers technical accuracy, reasoning, evidence quality and the feasibility of recommendations.